Refund policy

This page explains refunds for the WTN service. It adds detail to the Fees section of our Terms. If you signed an order or agreement with us, that document wins where the two differ. Nothing here limits a right the law gives you.

Credits you buy roll over, so you can use them later. We do not refund unused credits. If we charged you by mistake, you get the money back.

Credits you buy stay in your account and do not expire. They cannot be refunded or exchanged for cash. Welcome credits and other promotional credits have no cash value, and they end when the offer says they end.

We refund the amount charged in error to the payment method you used if:

• You were charged twice for the same purchase.
• Money left your account, the credits never arrived, and we cannot add them.
• We charged you any other amount by mistake.

You pay only for valid responses. If we later decide that a response you paid for does not count, its charge comes back to your balance as credit, not as money.

Your order or agreement sets the price and the payment terms. Unless it says otherwise, services already delivered are not refunded.

Write to query@wtn.live with your workspace name, the payment date and the payment reference. If we confirm the error, we issue the refund within 7 working days. Your bank usually shows it within 7 to 10 days after that. Where GST law allows, we adjust the tax invoice with a credit note.

Not happy with the answer? Use the grievance form or write to grievances@wtn.live.

To stop a survey, turn off auto top-up or close a workspace, read our cancellation policy.