The committee clock starts the moment a student files.
A portal that must exist, a referral window of fifteen days, a decision window of fifteen working days, and an appeal that can arrive months later. WTN runs the loop and keeps the file, so the deadline is something you watch rather than something you discover.
The duty
What the regulations ask of the institution
The 2023 student-grievance rules give every institution a Student Grievance Redressal Committee, a mandatory online complaint portal, fifteen days to refer a case with comments, fifteen working days for the committee to decide, and an Ombudsperson for appeals. WTN is the portal, the clock and the record behind all four.
An online filing portal, not an email address.
A public filing page under your institution’s own code, and a reference code the person who filed can use to check where their complaint has reached. A wrong code, a code belonging to another institution, and a code that never existed are all answered identically, so the lookup cannot be used to fish for other people’s cases.
Fifteen days to refer, fifteen working days to decide.
Each stage carries its own deadline, with alerts before it lapses and escalation that fires on its own. The committee sees what is running late without anyone building a spreadsheet.
Appeals that read as a file, not a reconstruction.
Every stage, note, decision and communication is recorded against the numbered complaint, so an appeal to the Ombudsperson is answered from the record rather than from memory and forwarded mail.
What WTN adds
Most of what is wrong is never typed into a form
A pulse survey asks students, faculty and staff how a term, a hostel or a department is actually going — a short conversation in their own language, from a link, on any phone. What is raised there enters the same register, with the same number and the same clock, as anything filed on the portal. The committee reads one list, not two.
Safety
A safety concern escalates loudly and cannot be quietly closed
When a complaint raises a safety concern, the platform flags it, escalates it to named people rather than a shared inbox, and refuses to let it be closed without an outcome recorded against it. Where the law requires the institution to report an incident to the police, that duty remains the institution’s — what the platform guarantees is that the record exists, is timestamped and cannot be made to disappear.
Who this is for
Higher education, and adult respondents
WTN is built for higher-education institutions and adult respondents: students aged eighteen and over, faculty, staff and parents. We do not offer conversations with respondents below the age of eighteen — that requires verifiable parental consent under India’s data-protection rules, and the exemption written for educational institutions is partial and untested for an outside processor. If a programme you have in mind would include respondents below that age, say so at the start; the answer today is that the platform is not set up for it.
Supports the student-grievance obligations that sit with your institution: a numbered complaint, an acknowledgment, per-stage clocks, and a record an Ombudsperson appeal can be answered from. Complaint workflows aligned with ISO 10002. DPDP-aligned: consent receipts, erasure, and storage in India. The obligations are the institution’s; WTN produces the evidence that they were met.