Cancellation policy

This page explains how to stop using WTN, or part of it. If you signed an order or agreement with us, that document wins where the two differ.

WTN is not a subscription. You buy credits and spend them, so there is nothing to renew. You can stop at any time.

Pause, cancel or delete a survey in Studio at any time. Credit set aside for it goes back to your available balance. Responses already counted stay charged.

A purchase is complete once the payment succeeds and the credits are in your account. It cannot be cancelled after that; the credits roll over for later. Closing the payment window does not cancel a payment already being processed. If that payment succeeds, the credits arrive. If it does not, you are not charged.

Charged by mistake? Read our refund policy.

Turn it off in Studio, under Billing, or remove the saved card. No new charge starts after that. A charge already sent to your bank can still complete. Your bank sends a notice before each charge, and you can ask your bank to stop that charge or cancel the card mandate.

Delete a workspace in Studio once no survey is running and no payment or billing question is open. Deleting it does not refund credits or change any invoice.

Answering costs nothing, so there is nothing to cancel or refund. To stop hearing from a survey, use the opt-out in the message or ask us to delete your data: your data rights.